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Microsoft 365 from GoDaddy Help

Fix Outlook errors when opening

If you are having trouble opening Outlook while using Microsoft 365 from GoDaddy, try our solutions to fix it.

Error Solution
"The action cannot be completed. The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action." Try these Outlook troubleshooting steps.
"An encrypted connection to the server could not be established..." Clear your Windows Credential Manager.
"Cannot start Microsoft Outlook. Cannot open the Outlook window. The set of folders cannot be opened. The operation failed." Create a new Outlook by profile by following the instructions under Create a new profile in this article from Microsoft.

To use the new profile when opening Outlook, follow the instructions under either Configure Outlook to always use the same profile or Configure Outlook to prompt you to choose a profile when started.

If you don't see one of the error messages above, test Outlook for connectivity issues.

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