Troubleshoot: iPhone Account Verification Error

Learn how to troubleshoot setting up GoDaddy Office 365 on iPhone or iPad, if you receive the following error:

Exchange Account: Unable to verify account information.

Unable to verify account error

Here’s how to fix this error and add the email account to your iPhone by manually adding the server information. If you are having issues sending and receiving email on an existing iPhone email account, contact customer support.

  1. On the error, tap OK.
  2. Complete the following fields, and then click Next:
    Field What to enter...
    Email Enter your Office 365 GoDaddy email address
    ServerEnter outlook.office365.com
    Domain Leave this field blank
    Username Enter your email Office 365 GoDaddy address
    Password Enter your email address' password
    Description Optional field
  3. Tap Save.
    Save Exchange information
  4. Tap Save.
    Save confirmation
  5. Tap Save.
    Modify save options
  6. You will see your email account on the Accounts & Passwords screen.
    Account displays on screen

More info


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